Barclays says an IT glitch that left some clients locked out of their accounts has been resolved after the disruption entered a 3rd day.
The bank mentioned the “technical situation” has been fastened and delayed funds processed.
In a press release on Sunday, Barclays mentioned: “We’re engaged on bringing balances updated for a few of our clients and addressing any excellent points.
“We’re very sorry for any disruption and can be certain that no impacted buyer is unnoticed of pocket.”
A closed Barclays department in Swindon following the IT points on 1 February 2025
The IT glitch just isn’t believed to be associated to a cyber assault or malicious exercise.
The disruption began on Friday – on what was payday for a lot of British employees and the deadline for self-assessment tax returns.
Barclays apologised to individuals who had been affected and promised no one would be left out of pocket.
It added that decision centres can be open for longer this weekend and the financial institution might be proactively contacting clients who could also be susceptible.
Nonetheless, the corporate’s dealing with of complaints provoked an indignant response on-line.
Clients have posted on X that they have been unable to purchase searching for themselves and their younger youngsters or pay their payments.
In response to 1 person who mentioned her family “has no entry to cash”, the Barclays UK Assist account requested: “Are there any associates or household who can supply assist?”
When she mentioned she did not and criticised the reply as “so triggering”, the financial institution’s X account posted hyperlinks to the Trussell Belief, a charity that runs meals banks, and Residents Recommendation, which provides assist for a variety of issues.
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The start of the yr can be a key time for individuals who file self-assessment tax returns.
In a press release, HMRC mentioned it’s “working carefully” with Barclays to minimise any impression on these submitting their self-assessments.
An HMRC spokesperson mentioned: “Our companies are working as regular, so clients will nonetheless have been capable of file their returns on time.
“Additionally, the problems is not going to end in late fee penalties as they do not apply till 1 March.”
