Glastonbury ticket holders have been left 1000’s of kilos out of pocket after a luxurious glamping firm went bust.
Pageant-goers who booked their tickets and lodging with Yurtel have been advised the corporate can not fulfil its orders and has ceased buying and selling with quick impact.
Cash: Read all the latest news here
Some had spent greater than £16,500 by Yurtel, with hospitality packages beginning at £10,000.
In an electronic mail, Yurtel mentioned it was unable to supply prospects with any refunds, advising them to undergo a 3rd occasion to say again the cash as soon as the liquidation course of had began.
So as to add insult to harm, prospects came upon that Yurtel had did not buy the tickets for the 25 -29 June competition that they thought had been booked as a part of their packages.
In a letter to prospects, Yurtel’s founder Mickey Luke mentioned: “I’m deeply sorry that you’ve got acquired this devastating information and am writing to apologise.
“Yurtel is a hospitality enterprise who satisfaction themselves on taking care of our prospects, delivering a novel product and striving to create a greater consumer expertise 12 months on 12 months. Because of a end result of things over the previous years, we now have failed to have the ability to proceed to take action and are heartbroken.”
The Cash weblog has contacted Yurtel to see if the enterprise has something so as to add.
A number of individuals have additionally reported that they have been unable to pay by bank card on the time of reserving, with the corporate as a substitute asking for a financial institution switch.
This implies they’re unable to make use of chargeback to get a refund. You’ll be able to learn extra about that here…
Pic: PA
‘I really feel actually ripped off’
A kind of prospects was Lydia, who advised Cash she was “completely gutted” after spending 1000’s.
This 12 months’s competition was “actually vital” to her as she was pressured to overlook out final 12 months regardless of having tickets because of a well being subject that left her needing an operation.
“We tried to get Glastonbury tickets by the traditional form of route and could not get them,” the accountant mentioned.
She ended up reserving with Yurtel in November, sending over all of the funds a month later.
“It is tremendous costly. It was actually, actually vital to us. Final 12 months was gutting with the surgical procedure and the entire scenario round that was very traumatic, so it was a really particular factor to then get the chance to go this 12 months. It is actually gutting,” she mentioned.
“I really feel actually ripped off and I am actually upset within the competition, to be sincere. I feel that response is simply fairly garbage.”
Extra from Cash:
Chef’s top steak tip
Secrets of a London cabbie
How roaming fees compare by network
Yurtel didn’t pay for competition tickets, Glastonbury says
Glastonbury mentioned Yurtel was considered one of a small variety of campsites native to the competition web site – Worthy Farm – with restricted entry to buy hospitality tickets for his or her company in sure circumstances.
However, it had not paid for any tickets for the 2025 competition earlier than going into liquidation, and so no tickets have been secured for its company, it added. Yearly, Glastonbury’s web site says that ticketing agency See Tickets is the one official supply for getting tickets for the competition.
“As such we now have no data of their bookings and are unable to take any accountability for the companies and the services they provide,” the competition mentioned.
“Anybody who has paid Yurtel for a package deal together with Glastonbury 2025 tickets might want to pursue any potential recompense obtainable from them by way of the liquidation course of as outlined of their communication to you.
“We’re not in a position to incur the associated fee or accountability of their loss or substitute.”
As an alternative, the competition has urged Yurtel prospects to contact Yurtel@btguk.com to substantiate their consent for private knowledge and particulars of their occasion to be shared with Glastonbury.
“We are going to then be capable of present particulars of other potential sources for these prospects to buy tickets and lodging for this 12 months’s competition,” the competition added.
‘Solely possibility’ on supply is ‘fairly weak’
Lydia mentioned she agreed for her particulars to be handed on to Glastonbury, and the competition has advised her the one possibility is to pay for the tickets once more from one other supplier.
“They don’t seem to be giving us the chance to purchase the tickets at face worth. We might then should go once more and spend one other stupidly unreasonable amount of cash to have the ability to go. It is fairly disappointing,” she added.
“It is fairly weak that the one possibility they’re giving individuals who’ve already misplaced out on enormous quantities of cash is to go and spend enormous quantities more cash.”
It is left her feeling like she will not go to the competition this 12 months – and he or she’s not hopeful about getting her a reimbursement.
She mentioned: “To be sincere, I simply do not assume I can afford it.
“It is already a lot cash wasted, and I am in no way optimistic we’ll get something again.”
