What You Ought to Know:
– KLAS Research has launched a new report reveals EHR choice purchaser’s regret amongst current decison-makers at small standalone hospitals (1-200 beds).
– The report, US Acute Care EHR Market Share 2024 is predicated on interviews with hospital leaders and an evaluation of market share knowledge, reveals key tendencies in EHR choice, implementation, and satisfaction amongst small hospitals.
Epic, MEDITECH, and Oracle Well being Dominate the Market
Whereas small hospitals traditionally thought of a variety of EHR distributors, the market has consolidated round three main gamers: Epic, MEDITECH, and Oracle Well being.
- Epic Group Join: This hosted answer, provided by bigger Epic clients, is engaging for its potential to boost integration and clinician satisfaction. Nonetheless, value and restricted direct assist from Epic will be boundaries.
- MEDITECH Expanse: Recognized for its user-friendliness, Expanse is usually chosen by hospitals already utilizing legacy MEDITECH techniques. Nonetheless, its trendy interface and improved usability are attracting new clients as properly.
- Oracle Well being: This platform presents a broad vary of functionalities and a decrease upfront value, making it a well-liked consideration for small hospitals. Nonetheless, issues about sudden prices and restricted flexibility within the shared mannequin have led to decrease satisfaction amongst some clients.
Combined Satisfaction with Oracle Well being and TruBridge
Regardless of having essentially the most net-new small hospital wins between 2021 and 2023, Oracle Well being acquired the bottom worth rating among the many distributors evaluated within the KLAS report. This dissatisfaction stems from issues about sudden prices for extra modules and customizations, in addition to challenges with implementation and coaching.
TruBridge, usually chosen for its perceived decrease value, additionally acquired low satisfaction scores because of its outdated person interface, integration points, and lack of vendor assist.
Epic and MEDITECH Present Greater Satisfaction
In distinction, newer clients of Epic Group Join and MEDITECH Expanse report greater satisfaction with their options. Suppliers admire the fashionable instruments and functionalities provided by these platforms and have skilled fewer misalignments between gross sales guarantees and precise deliverables.
Challenges with Implementation and Coaching
Throughout all distributors, small hospitals specific dissatisfaction with implementation and coaching processes. This highlights the necessity for elevated funding in coaching and extra prescriptive steering from distributors to make sure profitable EHR adoption and optimization.
