What You Ought to Know:
– The healthcare expertise panorama in Asia and Oceania is experiencing vital progress, pushed by rising digital maturity and a powerful need for enhanced interoperability, in keeping with a brand new KLAS Research report. The report, “Asia/Oceania EHR 2025,” reveals key developments in vendor efficiency and market share, highlighting a maturing market with evolving buyer calls for for worth and up-to-date expertise.
– The KLAS report, a follow-up to 2022 knowledge, gives an in-depth examination of market vitality and buyer satisfaction with key EHR distributors throughout the area. For the primary time, insights for Asia are damaged down into two distinct subregions: East Asia and South/Southeast Asia.
Market Dynamics: Progress, Competitors, and Vendor Presence
Shopping for vitality is on the rise throughout Asia and Oceania, with many healthcare organizations both implementing their first EHR system or specializing in bettering interoperability to align with native initiatives. As EHR maturity deepens, buyer expectations from distributors are rising, demanding higher worth and extra superior expertise.
The report identifies a number of key gamers and their market presence:
- IQVIA has expanded its footprint greater than some other vendor in Asia over the past 5 years, signing quite a few new EHR contracts in Southeast Asia.
- InterSystems maintains a broad presence throughout many international locations in each Asia and Oceania, including 31 new hospitals from 9 distinctive organizations within the final 5 years. They’re additionally the 2025 Finest in KLAS winner for Asia/Oceania Acute Care EHR.
- Oracle Well being has prospects in eight international locations with its Millennium and that i.s.h.med platforms, with vital progress attributed to a statewide enlargement in Queensland, Australia.
- Epic secured the most important market share in Oceania in 2023 following a significant contract in New South Wales, Australia.
- Dedalus has a presence in a number of international locations, predominantly in South and Southeast Asia.
- ezCaretech has seen vital progress in giant hospitals in South Korea and has a growth companion in Japan.
- Successful Well being and iMEDWAY each report giant buyer bases in China.
Regional Efficiency Highlights
South/Southeast Asia: InterSystems Leads in Satisfaction, IQVIA Grows Quickly In South/Southeast Asia, InterSystems leads in buyer satisfaction, providing a extremely succesful resolution with sturdy language assist. Prospects recognize the product’s worth and an up to date consumer interface, in addition to responsive assist and robust management. Nonetheless, some need higher doctor documentation, extra AI options (like ambient speech), streamlined medicine ordering, and sooner resolution supply.
IQVIA has skilled speedy progress throughout this subregion, with each on-premises and cloud deployments. Prospects worth sturdy relationships and well timed assist, significantly from the manager staff in India. Areas for enchancment embody extra on-site coaching, higher insights on product utilization, and avoiding sudden prices.
East Asia: Native Distributors Excel, AI Options Desired In East Asia, significantly China, Successful Well being and iMEDWAY have giant buyer bases. Successful Well being is acknowledged for dependable service, sturdy relationships, and a strong, user-friendly, and technologically superior platform. Prospects are optimistic about AI-driven capabilities within the roadmap however need higher communication and improved improve high quality. iMEDWAY prospects typically categorical satisfaction, praising the EHR’s complete capabilities, built-in design, and helpful reporting. They search extra constant and well timed assist.
ezCaretech, primarily based in South Korea, has sturdy product high quality and a clinician-friendly consumer expertise. Prospects spotlight their sturdy technical expertise however need extra responsive and proactive assist and continued system growth, together with enhanced cellular performance.
Oceania: Excessive Expectations Result in Dissatisfaction, Oracle Well being at 10-Yr Low Healthcare organizations in Oceania report considerably decrease EHR satisfaction in comparison with their Asian counterparts. That is attributed to longer EHR utilization, resulting in greater expectations, and a notion that distributors prioritize prospects in different areas.
InterSystems purchasers report the very best satisfaction amongst totally rated distributors in Oceania, but nonetheless voice considerations about product usability, assist responsiveness, and delays in innovation. Regardless of these challenges, prospects recognize InterSystems’ partnership strategy, sturdy integration capabilities, and value transparency.
Oracle Well being Millennium PowerChart prospects in Oceania report a 10-year low in satisfaction. Key points embody obscure contracts, non-intuitive workflows, gradual innovation, and declining assist. Whereas some worth knowledge centralization and stability, general outcomes usually rely upon inner sources slightly than vendor assist. Prospects are looking for extra readability on the product roadmap.
Epic and MEDITECH even have a presence in Oceania. Epic customers reward its responsive assist, mature performance, and built-in design. Nonetheless, considerations persist about value and coaching accessibility resulting from time zone variations, and a few notice limitations in interoperability and alignment with international greatest practices. MEDITECH prospects typically discover the system gives truthful worth and recognize localization efforts, however categorical considerations about dated underlying expertise, delayed new performance, and upgrade-related bugs.
