A few week in the past, a TikTok content material creator shared her frustration over not too long ago bought containers of gluten free Kraft Mac and Cheese lacking the cheese packet. And never only one field, however a number of; 4 to be actual.
After emailing Kraft to no avail, she took to TikTok to share her story. Many different TikTokers determined to attempt to assist her out by leaving feedback in regards to the lacking cheese packet on lots of Kraft’s movies.
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The place’s The Cheese Packet? TikToker Abby Shared Her Story About Gluten Free Kraft Mac & Cheese
A few week in the past, Abby, who goes by @aceengel on TikTok, shared her story about shopping for a number of containers of gluten free Kraft Mac and Cheese and never having a single cheese packet amongst them. She reached out to the corporate through e mail within the hopes that they can repair the problem.
“I’ve emailed you, however the issue shouldn’t be being solved, and I feel there’s some miscommunication or it is identical to an automatic factor, like no one’s really studying my message,” she stated. “I am gluten free and I’ve gotten now 4 containers of gluten free mac and cheese that wouldn’t have a sauce packet inside.”
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She continued to provide extra particulars, saying all 4 containers have been bought at totally different places, in numerous cities, and that she crammed out the web kind however all that occurred is an apology letter within the mail with a coupon for a free field.
“The factor is, then I am going and use that coupon, and I get one other field of mac and cheese, and I open it up and there is no sauce packet inside,” she continued. “So, giving me a coupon to get one other field of mac and cheese is not fixing the issue as a result of Kraft Mac and Cheese shouldn’t be addressing the issue of their line of manufacturing.”
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‘One thing’s Taking place With The Gluten Free Bins Of Mac And Cheese’
Abby’s video continued to clarify the problem saying, “I want the cheese packet.” She then referred to as out the corporate for not fixing the precise downside.
“And giving me a coupon to go get extra is not fixing the issue should you’re not placing the packets within the field,” she stated. “I do not know what to do. I crammed out the shape now 4 separate occasions.”
She stated she referred to as the corporate and could not converse to anybody who really works within the firm, and talking to customer support sort of simply “gave me the run round.” As a result of she does not really feel anybody is studying her emails, she’s hoping that her TikTok video reaches somebody at Kraft.
Viewers of the video shared their help and options within the remark part.
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“As quickly as you buy the field, open it within the retailer on the service desk. When there’s so sauce packet, do a good trade and repeat the method till the shops get upset and do one thing!” one particular person recommended.
One other particular person shared, “Too humorous! My gf field had TWO cheese packets in it the opposite day (purchased from Amazon). Sorry, I will need to have gotten your cheese!”
Abby’s hope that the video would attain Kraft got here true as a result of the corporate replied, “Hi there. We apologize for this situation. We’re not having any high quality points with our gluten-free Kraft Mac and Cheese.”
Many viewers who noticed the remark added their very own in regards to the firm “gaslighting” Abby.
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TikTokers Supported Abby By Leaving Feedback On Kraft’s Web page
Many viewers of Abby’s movies left feedback on Kraft‘s movies within the hopes of getting consideration to the problem she was dealing with.
On Kraft’s most up-to-date video, TikTokers dropped into the feedback to speak in regards to the lacking cheese packets.
“How a lot is the sauce packet? I heard they’re bought individually now,” one particular person wrote. One other stated, “So all of us got here from the lady who didn’t get her cheese packets?”
There was no lack of feedback in regards to the lacking cheese packets on the unrelated video.
“I am an enormous fan of sauce packets. How does Kraft really feel about these?” one particular person requested. One other added, “Kraft is disassociating from any and all points that will or not be occurring.”
There have been additionally many feedback on different Kraft movies that consult with Abby’s no sauce packet situation.
“New taste =no taste (no packet),” one particular person wrote within the feedback of a latest video. One other stated, “The brand new taste is apparent noodles.” One different particular person requested, “Is kraft actually simply gonna blow previous the lacking cheese packs prefer it by no means occurred?!”
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Abby Shared A Video Response To Kraft’s Remark On Her Criticism Video
After seeing the touch upon her video from the corporate, Abby determined to reply with one other video.
“Clearly, we’ve got loads to speak about, so let’s get into it. I might like to speak about this remark,” she stated as she pointed to the remark they left. “I might like to speak a few remark you made in your web page about the way you reached out to me when you have not, and I might like to indicate you proof of that.”
Abby defined that Kraft Mac and Cheese is a “consolation meals” for her since going gluten free. She stated the remark they left her on her earlier video, “makes it not really feel like a consolation meals anymore.”
“This doesn’t really feel secure. This feels extra isolating,” she continued. “This isn’t serving to my relationship with meals, and I need you to know that proper off the bat.”
She then identified a touch upon one in every of their movies that reads, “Are you guys conscious that your gluten free containers are lacking the sauce packets? Ask @abby.” Kraft replied, “Hi there. We perceive your considerations and have been in contact with the patron to make this proper. Thanks for reaching out.”
Abby then confirmed her receipts to show that the corporate didn’t attain out through Instagram and TikTok DMs. She added a display recording of her emails.
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Abby Shared One other Replace
In a observe up video, Abby shared that she lastly acquired a name from Kraft not lengthy after she shared her final video.
“I talked to the chief named Larry. He was an older gentleman, so I am certain he has not seen something right here on TikTok,” she defined. “He informed me a number of issues that I wanna share with you.”
She shared that Kraft is “conducting an inner investigation” and that they’re “pleased this data acquired to their executives and higher-ups.”
Abby additionally informed Larry that the remark left on her video by Kraft’s social media workforce is “gaslighting” and Larry stated they are going to be “studying from their mistake.”
“I additionally need to observe that Stouffer’s Mac and Cheese has additionally reached out to me and goes to be sending me some gluten free packets of cheese for my mac and cheese that does not have noodles, which is so sort of them,” she continued. “Their packets are gluten free, however their noodles aren’t.”
